Takeaway apps

Top 10 Reasons why you need an Online Ordering App

In today’s world it is super important to stay ahead of your competitors, or at the very least to keep up with them because every customer counts. 

In this article, we will discuss why your customers would want an online food ordering app and the benefits it can have for your business! Mobile ordering is sky-rocketing and more and more people are moving away from traditional methods of ordering to using their mobile phones to order food.

Catch your customers where they are all the time, their phone!

Make life easy for your customers, let them order comfortably! Having an app on a customer’s phone ensures that you are always there, and they are constantly reminded of you! It’s one of the easiest and best ways of marketing yourself. Another reason is that you will make it easier for the customer as you will give them time to browse your full menu and order at ease! A chance they don’t have when ordering face to face.

Integrate your entire online presence and offline presence.

Having an online ordering app, more specifically having an app with a company like WeeTech means that your entire online and offline presence is integrated. Your website and app are both connected to your epos machine and printer meaning your orders come through automatically! Gone are the times where you need to check your emails to see if you have received an order or not. This integration improves both your experience and the customers as it means faster processing times, less human error and more ease!

Loyalty Programs mean returning customers

Having an online ordering app gives you the freedom to incorporate a loyalty program right into the app, this means as customers download your app and use it they will be rewarded points which will eventually lead to a freebie or a % off on an order! This will incentivise your customers to order more from your business, and it is a well-known fact that returning customers is the key to success for every business. 

Advertise, Promote, Upsell 

Apps are the perfect tool to use for advertisement, firstly you are very likely to grab someone’s attention when you send a push notification to their phone, this way you are reminding them to order from you with spending a little money, much less costly than old methods of posting menus through doors! Furthermore, you can promote certain products and even upsell easily through your app! By making suggestions when order is nearing completion your customer is more likely to add on extras! This means more profit for your business.

MAKE PROFIT

Research has shown that takeaways and restaurant increase their revenue by 50% on average when they invest in an online ordering app. This is because by having an online ordering app in your digital marketing package you will increase your takeaway reach in addition to giving your customers what they demand! With online ordering apps, you can offer location-based deals which will further promote your business to customers that might not have even heard of you!

Higher Employee Productivity

How much time do your employees spend taking orders on the phone and making sure they have not made a mistake? How many times has simple unavoidable human errors caused problems in your business? When taking orders over the phone there is a much higher chance of miscommunication. By having an online ordering app you will reduce the time your employees spend taking orders on the phone and most importantly you will reduce human errors which save money and ultimately your reputation as a business. Having an app which is integrated means the orders are sent straight to your printer, no miscommunication, no errors

Increase your Business

To have a successful business you need to cater to all sorts of people! These days in the younger so-called ‘millennial’ generation have moved on from placing telephone orders, they don’t like calling and speaking over the phone! They would much prefer to place an order using an app! You need to be convenient and cater to market demand! Having a seamless easy to use app means more customers approaching your business! And ultimately more money.

Building a database

Having a large customer database is essential for any business, especially in the food industry. When customers order through your app you have the opportunity to capture information such as their, address, email address, marketing preferences (all within GDPR of course) with this information you can create a database and communicate with your customers and encourage them to order from you! You can tailor loyalty programs to them and offer them deals and promotions when you are a bit quiet! The options are limitless. 

An Online Menu is easy to manage

Not only is it easier to manage an online menu it is also much cheaper! Need to make a change? Want to add a new product? Fancy offering your customers a new deal? Just call or email the WeeTech team and we will see to it right away! Now can you imagine doing the same with a paper menu? 

Stop paying commission

You may have read this article and thought that I do have an online presence I am on a third-party platform’s app! That may be true but how much of your takings do you pay? On average 15%? Is that fair? We believe it is not that’s why by having your app with us you will never have to pay commission again! Your customers come directly to you and you receive ALL the money!  So there you have it! That was 10 reasons in which we believe you should have an online food ordering app for your business! 

epos system

What Is the Best Epos System for Takeaways & Restaurants

looking for a proper EPOS system for your takeaway but don’t know what to look for? No worries! We’ve got you covered! Read the following article & get valuable insight into choosing the right point of sale system for your business! Move faster, earn more!

Taking orders using pen and paper and using old till systems and cash drawers are a thing of the past. Research has shown that more and more businesses have moved on to become digitalized meaning they are using POS (Point of Sale) or Epos systems (Electrical Point of Sale)  in their business. This move is large because by using an Epos system, businesses save money, time and reduce mistakes but most importantly it allows them to provide a better service to their customers. So you see it’s a win-win situation. POS systems help you create an end to end system by giving you a clear understanding of your customers behaviour and ensuring that you run your business as efficiently as possible. Research has shown that by having a good POS system you can save on average 10% annually.

After reading the above you are most likely on the hunt for a POS system, and there are a lot on the market which can feel overwhelming when you are making a choice. But what you need is not a plain POS system (till). You want a Retail management system.

They all claim that they are the best. So how do you choose?  Which features are essential for a Takeaway or Restaurant? We will look at some of the features a good Epos system used in takeaways and restaurants should have to help you grow your business. You will need to search better to find a profitable business partner for your business because most of them get commission and this cut your benefits down. However, there are companies which do not ask for commission and their ultimate goal is the progression of the business they take as for a partnership.

Key features of an applicable Epos system for a takeaway/restaurant that would help your business in a great deal are as following:

Difference between POS and EPOS

Cloud or Traditional ePOS System

Promotions and Deals
Customer Management

Transaction / Operation Time

User-Friendly

Security

Customer Database

Difference between POS and EPOS

Many people do not know the difference between POS and ePOS systems. It is widely known that ePOS systems are much more advanced and basically the higher-tech version of POS systems. The components of an epos system are; the till, printers, and touch screens.

WeeTech provides you with an epos system that will allow you to optimize and update your system in accordance with your business.

Cloud or Traditional ePOS System

A cloud-based ePos system relies on the internet to function as it hosts its databases online, therefore, you must have a fast and reliable internet connection at all times! Therefore if you lose your internet connection you cannot use the ePos machine. However, a traditional ePOS system stores all the data locally on its internal servers and this eliminates any dependencies on internet connections.

WeeTech will provide you with a traditional ePOS system which is more secure and suitable for Takeaways and Restaurants who cannot rely on flaky internet connections, especially during busy times. With our system, all maintenance can be done on the business premises and continuous support is available.

 Promotions and Deals

A good takeaway or restaurant will need to offer discounts, deals and promotions to attract customers to their shop as competition is rife in this market. This is why you need to choose a system which allows you to run these promotions easily from your system. And if you don’t have the time to manually update the prices, you won’t need too! WeeTech has a dedicated support team available who will remotely update your system remotely! You just need to ask and they will handle it all. It should be mentioned that if you accompany your system with a responsive website or creative app, you will reach your goals in having a sustainable business in a shorter time. So their platforms will give the best opportunities to display your ads and offers. App development includes mobile ordering app, custom web app and restaurant app in regard to the food industry.

Customer Management

A good Epos system must have a pared-down CRM, or customer manager as this is essential to the success of your business. We are all used to getting offers from big businesses, and there is no reason why a small business cannot create customer loyalty. Therefore you need a system which saves your customers information (with their permission of course). This will allow you to firstly target them with special offers and promotions, send them text messages and most importantly it will allow you to see which of your customers are returning and who is not which will allow you to improve your service. With WeeTech our Epos system is fully equipped with customer management software and this will allow you to improve your business greatly.

Transaction / Operation Time

A good POS system must always respond and operate in a quick and reliable manner. Customers coming to your takeaway or restaurant do not have the time or patience to wait for your machine to respond, or even worst to charge them the wrong price. This is why you need a fast and reliable POS system to process the orders and improve the accuracy and speed of order taking. It is paramount you are able to quickly conduct the transaction as speed will have a big impact on your business.

User-Friendly

There is no point in having a system which is too hard and confusing to use. A good POS system must be user-friendly, and easy and fast for staff to be trained in how to use them. This way staff is less likely to make mistakes and more likely to use the systems.

The POS system provided by WeeTech is simple to use however it has all the features required in running a successful Takeaway and Restaurant. If you were to use a complex POS system you will be risking losing money on staff training, and the mistakes that will undeniably happen. However, by using a user-friendly POS system like WEEPOS you will save money, increase your sales, improve the speed of transactions and most importantly improve the experience of your customers.

Security

There are many features in a good ePOS system which reduce the risk of human errors. Having an accurate and secure software like WeePos is essential as it is designed to be safe from theft, and it allows you to track your employee’s activities and even set up restrictions on access and actions for each user.

Customer Database

You need an Epos system which is fully equipped with software which will allow you to look up customers, see their previous orders and any notes about allergies they have, etc. This is essential for a successful business in the food sector as it will allow you to see which menu items are doing well, and which areas need to be targeted. This feature is essential for marketing. Research has shown that 66% of customers are likely to stop ordering from your takeaway or restaurant if they are not recognized as a loyal customer. Therefore it is important to use this data to your advantage and create promotions which target your customers which leaves them feeling satisfied.
The most advantageous aspect of having access to the customer database is having the opportunity to do advertisement and marketing. Text message campaigns appear as the most popular form of marketing in this way. 

epos takeaway

How Takeaways Can Increase Their Customers?

Would you have a running business without any customers? I think the answer to that is a big no! Especially in the Takeaway and Restaurant sector. This is why you need to make sure your customers have a high level of satisfaction from the service you provide. A happy customer means a loyal returning and customer and simply satisfied customer bring other customers in so eventually you will get more sales and more customers for your shop! Read on and we will give you some tips on increasing Customers for your takeaway or restaurant:

Table of content

  • Put in Place Promotions and Deals
  • Provide Better Customer Service 
  • Speed up Your System with Modern Devices Such as Epos, Printer…
  • Let your Custom Use Technology; Epos, Website & App er Give you Feedback
  • Be Payment Friendly & Provide Facility in Payment 
  • Stay Alert by Controlling in and out of Your Business
  • Extend Your Vision by Getting along with System Updates

Happy and returning customer is always more beneficial for any business. People share their experience in online forums and this builds the reputation of the business, therefore, the best way to increase the number of customers is making them satisfied. 

Put in Place Promotions and Deals

People like deals, research has shown that 40% of people who order from takeaways are looking for affordable eating options (Sacla, UK) This doesn’t mean you need to set all your prices low, it just means that you need to offer customers attractive promotions and deals. This will bring you more business and ensure that your customers remain loyal and return to your business.

Provide Better Customer Service 

You can provide the most high-quality food at the best price, but if your staff are not trained in dealing with customers then you will have a low customer satisfaction rate and customers will not return to your business.  This is why you NEED to train all members of staff in handling customers concerns and needs most professionally. Your staff must always present themselves as approachable whether this is in-shop or over the phone.

Epos system for takeaways

Speed up Your System with Modern Devices Such as Epos, Printer…

In the Takeaway business speed is everything. Let’s be honest no one likes waiting for food, therefore providing a fast service is important in maintaining customer satisfaction. You need to invest in staff and the proper equipment required to keep up with orders and to deliver everything promptly. This is a definite way to improving customer satisfaction. In this way, Apps with creative designs and user-friendly interface would be considered as the best option.

Let your Custom Use Technology; Epos, Website & App er Give you Feedback

Customers who feel powerful are much more likely to become returning customers. Apart from that, they are the end-users of your service, therefore, their opinions and feedback are the keys to your success. It will let you see where you are going wrong and what you are doing right. You can do this by giving them surveys along with their receipts or via third-party applications. Many businesses fear negative reviews, therefore, they don’t give their customers a platform to complain. However, if you know what is going wrong in your business then you can make it right again! Currently, the best platform to hear from your customers are from Google, Facebook and other social media platforms. Having a registered website with a proper online ordering system would boost your sale in the shortest time!

Be Payment Friendly & Provide Facility in Payment 

Research has shown that the average person is carrying less and less cash with them (Paym), this is why you need to invest in an Epos system with integrated payments system which allows your customer to pay in any way they want. WeeTech integrates payment solutions to your epos system and our advanced technology improves your business efficiency which means a happy customer. We offer a variety of payment methods, including contactless, apple pay and android pay.

Stay Alert by Controlling in and out of Your Business

Nowadays, modern lifestyle has caused people to use more technological devices and approaches. No need to say that technology has influenced business from every level so business owners are looking to apply various methods and strategies to get the best out of these new trends. In the case of the food industry, website designs, app developments and having a proper EPOS system come among the first requirements. In finding a proper point of sale systems or tills, there are some critical points that every business should take into consideration. Please refer to our previous blog which is a guideline about finding suitable hospitality and retail systems for restaurants and takeaways.

Extend Your Vision by Getting along with System Updates

When it comes to run a business, vision is everything! But what is the vision? A vision is a vivid mental image of what you want your business to be at some point in the future, based on your goals and aspirations. Having a vision will give your business a clear focus, and can stop you heading in the wrong direction. Read more about business vision here.
Accordingly, having a proper vision will consider some aspects, a proper finance plan, rate of growth and defining a set of values are the most critical points to have a sustainable business. See better & Drive your business smoothly!