Would you have a running business without any customers? I think the answer to that is a big no! Especially in the Takeaway and Restaurant sector. This is why you need to make sure your customers have a high level of satisfaction from the service you provide. A happy customer means a loyal returning and customer and simply satisfied customer bring other customers in so eventually you will get more sales and more customers for your shop! Read on and we will give you some tips on increasing Customers for your takeaway or restaurant:
Table of content
- Put in Place Promotions and Deals
- Provide Better Customer Service
- Speed up Your System with Modern Devices Such as Epos, Printer…
- Let your Custom Use Technology; Epos, Website & App er Give you Feedback
- Be Payment Friendly & Provide Facility in Payment
- Stay Alert by Controlling in and out of Your Business
- Extend Your Vision by Getting along with System Updates
Happy and returning customer is always more beneficial for any business. People share their experience in online forums and this builds the reputation of the business, therefore, the best way to increase the number of customers is making them satisfied.
Put in Place Promotions and Deals
People like deals, research has shown that 40% of people who order from takeaways are looking for affordable eating options (Sacla, UK) This doesn’t mean you need to set all your prices low, it just means that you need to offer customers attractive promotions and deals. This will bring you more business and ensure that your customers remain loyal and return to your business.
Provide Better Customer Service
You can provide the most high-quality food at the best price, but if your staff are not trained in dealing with customers then you will have a low customer satisfaction rate and customers will not return to your business. This is why you NEED to train all members of staff in handling customers concerns and needs most professionally. Your staff must always present themselves as approachable whether this is in-shop or over the phone.
Speed up Your System with Modern Devices Such as Epos, Printer…
In the Takeaway business speed is everything. Let’s be honest no one likes waiting for food, therefore providing a fast service is important in maintaining customer satisfaction. You need to invest in staff and the proper equipment required to keep up with orders and to deliver everything promptly. This is a definite way to improving customer satisfaction. In this way, Apps with creative designs and user-friendly interface would be considered as the best option.
Let your Custom Use Technology; Epos, Website & App er Give you Feedback
Customers who feel powerful are much more likely to become returning customers. Apart from that, they are the end-users of your service, therefore, their opinions and feedback are the keys to your success. It will let you see where you are going wrong and what you are doing right. You can do this by giving them surveys along with their receipts or via third-party applications. Many businesses fear negative reviews, therefore, they don’t give their customers a platform to complain. However, if you know what is going wrong in your business then you can make it right again! Currently, the best platform to hear from your customers are from Google, Facebook and other social media platforms. Having a registered website with a proper online ordering system would boost your sale in the shortest time!
Be Payment Friendly & Provide Facility in Payment
Research has shown that the average person is carrying less and less cash with them (Paym), this is why you need to invest in an Epos system with integrated payments system which allows your customer to pay in any way they want. WeeTech integrates payment solutions to your epos system and our advanced technology improves your business efficiency which means a happy customer. We offer a variety of payment methods, including contactless, apple pay and android pay.
Stay Alert by Controlling in and out of Your Business
Nowadays, modern lifestyle has caused people to use more technological devices and approaches. No need to say that technology has influenced business from every level so business owners are looking to apply various methods and strategies to get the best out of these new trends. In the case of the food industry, website designs, app developments and having a proper EPOS system come among the first requirements. In finding a proper point of sale systems or tills, there are some critical points that every business should take into consideration. Please refer to our previous blog which is a guideline about finding suitable hospitality and retail systems for restaurants and takeaways.
Extend Your Vision by Getting along with System Updates
When it comes to run a business, vision is everything! But what is the vision? A vision is a vivid mental image of what you want your business to be at some point in the future, based on your goals and aspirations. Having a vision will give your business a clear focus, and can stop you heading in the wrong direction. Read more about business vision here.
Accordingly, having a proper vision will consider some aspects, a proper finance plan, rate of growth and defining a set of values are the most critical points to have a sustainable business. See better & Drive your business smoothly!